Orders

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Customer Service

HOW CAN I CHECK THE STATUS OF MY ORDER?

There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within my account' secti... read more

ACCESSIBILITY

GOREWEAR is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA. If you experience any difficulty in accessing any part of this website, please feel free to call us at 1.800.551.2324 or email us at customerservi... read more

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

When you place your order on gorewear.com, your ultimate source for GOREWEAR apparel, you'll be asked to select a shipping timeframe. We offer multiple shipping options. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard ground shipping. read more

WHO DO I CONTACT IF I HAVE A COMPLAINT?

Gore’s policy is to address any complaints about GOREWEAR products as quickly as possible, to ensure you remain satisfied with our products and services. Submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complaint. Limited Warranty – Gore warrants t... read more

VALID PAYMENT METHODS

"Payment for all goods must be by credit or debit card. We accept payment with: VISA MASTERCARD AMERICAN EXPRESS DISCOVER"   read more

DO YOU SHIP INTERNATIONALLY?

Currently we ship to Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Portugal, Spain, The Netherlands, United Kingdom and the United States. Please use the country selector to choose the correct site for your country. read more

Returns

INFORMATION ABOUT RETURNS

  We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price. You may return unworn and unwashed merchandise with original tags intact, with your original packing slip within thirty (30) days of original purchase date and we will refund your full purchase price. Refunds will be made in the form o... read more

Shipping

GENERAL

We currently offer free standard shipping and free returns on every order. Our estimated processing time is 2-3 days in addition to transit time. After your order is processed you will receive a shipping confirmation email. For more information on our shipping policy, please visit the articles below. METHODS & COSTS RULES & RESTRICTIONS TRACKING YOUR ORDER UNITED STATES STATE TAX POL... read more

METHODS & COSTS

We provide you with several delivery options for destinations within the United States: read more

RULES & RESTRICTIONS

Orders are shipped on business days only, Monday-Friday, excluding United States Federal Holidays. Cut off time for same day shipping is 12 PM EST. Express & Rush orders will arrive prior to 5 pm. Orders shipping to an APO/FPO military address or PO Box may only be delivered via the US Postal Service and can not be expedited. Credit Cards will be charged when the merchandise is shipp... read more

TRACKING YOUR ORDER

Orders placed may be delivered by one of the several different carriers and shipping methods. Tracking availability may vary depending upon the type of merchandise purchased, the shipping method selected and the final destination. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. read more

UNITED STATES STATE TAX POLICY

GOREWEAR.COM COLLECTS SALES TAX IN THE FOLLOWING STATES:AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY read more