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Orders

Customer Service

HOW CAN I CHECK THE STATUS OF MY ORDER?

There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within my account' secti... read more

CANADIAN ORDERS

Do you ship to Canada?Yes, we do to all provinces except Quebec until further notice. For Canadian orders, the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items. Are the prices on your website in USD or CAD?The price presented on th... read more

ACCESSIBILITY

GOREWEAR is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA. If you experience any difficulty in accessing any part of this website, please feel free to call us at 1.800.551.2324 or email us at customerservi... read more

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

When you place your order on gorewear.com, your ultimate source for GOREWEAR apparel, you'll be asked to select a shipping timeframe. We offer multiple shipping options. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard ground shipping. read more

WHO DO I CONTACT IF I HAVE A COMPLAINT?

Gore’s policy is to address any complaints about GOREWEAR products as quickly as possible, to ensure you remain satisfied with our products and services. Submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complaint. Limited Warranty – Gore warrants t... read more

VALID PAYMENT METHODS

Payment for all goods must be by credit or debit card. We accept payment with: VISA MASTERCARD AMERICAN EXPRESS DISCOVER Additional we accept Apple Pay for direct payments or Klarna for paying in installments.    What is Klarna and how do you use it? For customers interested in paying in installments, we now offer Klarna as a payment option. For more details, please check out Klarna... read more
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Returns

INFORMATION ABOUT RETURNS

  We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price. You may return unworn and unwashed merchandise with original tags intact, with your original packing slip within thirty (30) days of original purchase date and we will refund your full purchase price. Refunds will be made in the form o... read more

CANADIAN RETURNS POLICY

Canadian returns must be initiated within 30 days of the original purchase date. Only items purchased directly through the US version of GOREWEAR.com can be returned through our website. Each product must be in new and unused condition with the original hang tags attached. We do not process exchanges at this time and suggest returning the product for a refund and repurchasing a diffe... read more

Shipping

Shipping Information

We currently offer standard shipping and returns on orders within the United States. Our estimated processing time is 2-3 business days in addition to transit time. After your order is processed you will receive a shipping confirmation email.   Available shipping methods within the United States:  Method Transit Time Rate Standard 3-5 Business Days $6.99 2nd Day Air 2 Business ... read more

TRACKING YOUR ORDER

Orders placed may be delivered by one of the several different carriers and shipping methods. Tracking availability may vary depending upon the type of merchandise purchased, the shipping method selected and the final destination. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. read more

UNITED STATES STATE TAX POLICY

GOREWEAR.COM COLLECTS SALES TAX IN THE FOLLOWING STATES:AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY read more